A website enquiry, order or approval should begin a clear business process—not disappear into a shared inbox. Kilwhiss Automate builds the controlled workflow behind the customer-facing experience.
From website event to business result
- Validate submitted information and consent
- Create a customer reference and acknowledgement
- Classify the request and apply routing rules
- Create CRM records, tasks or fulfilment actions
- Escalate exceptions to a named person
- Track progress, response and outcome
A working Kilwhiss example
Our agency system now connects quote intake, commercial approval, onboarding, automated 20i WordPress builds, validation, launch approval and handover.
One group, clear responsibilities
Kilwhiss Online owns the public website and customer experience. Kilwhiss Automate owns the workflow, integrations, monitoring and operational handover.
See the workflow move
Open the Interactive Automation Lab to run a website enquiry or automated WordPress-delivery journey step by step.