This policy explains how Kilwhiss Automate handles personal information received through this website. Kilwhiss Group Limited, registered in Scotland under company number SC886888, is responsible for this website. Our registered office is Easter Kilwhiss Farm, Ladybank, Cupar, Scotland, KY15 7UR (correspondence only; no customer visits). For privacy requests, email hello@kilwhiss.co.uk.
Information we receive
When you use the contact form, we receive your name, business name, email address, any phone number you provide, the service you select and your message. We also receive information you choose to send by email. The hosting provider records technical information such as IP address, time and requested pages in access and error logs to operate and protect the site.
Why we use it
We use enquiry information to respond, discuss a potential service and, if you become a customer, arrange the next steps. We use hosting logs to keep the website running and investigate faults or misuse. These activities rely on our legitimate interests in responding to business enquiries and securing our site; where we enter a contract, we also use information needed to take steps at your request or perform that contract. Legal obligations may require us to keep certain records.
Who receives it
Contact form enquiries are delivered to us by email. Our website hosting, email and security providers may process information for us to run and protect the site. We may share information if the law requires it. We do not describe an enquiry as an agreement to receive marketing emails.
How long we keep it
Hosted access and error logs are kept for 30 days. We keep enquiries for as long as needed to respond and manage any resulting business relationship, then review or delete them in line with applicable record-keeping duties. Customer contracts, finance records and backups can have separate retention rules.
Cookies and external services
The website may use cookies needed for its operation or security. If optional analytics, advertising or other non-essential cookies are introduced, we will explain them and provide any required consent controls before using them.
Your rights and complaints
You may ask us for access to your personal information, correction, deletion, restriction or objection, where those rights apply. Contact hello@kilwhiss.co.uk. You can also complain to the Information Commissioner’s Office. We may update this policy when the website or our practices change.